Client Terms of Service

App Reference:

Any references to “the app” in this terms sheet pertain to “Cue Wellness-FZCO,” the company behind the platform. This designation encompasses all sections, features, and services provided through the Cue Platform, designed to support clients in their personal development journey.

Profile Reference (join as):

Client Entry: Individuals seeking personal development. Coach Entry: Individuals offering coaching and guidance. Event Organizer Entry: Individuals, groups or companies looking to promote their events. Product Company Entry: Individuals, groups or companies looking to display their wellness products.

Definitions:

Clients: Users seeking personal growth and development. An individual user of this group is referred to as a "client." Coaches: Users offering guidance, support, and mentorship to clients on the app. A coach can also serve as a consultant, providing specialized advice and strategies tailored to individual needs. An individual user of this group is referred to as a "coach." Event Organizers: Users promoting their events, products, or services on the app. An individual user of this group is referred to as an "event organizer." Product Companies: Users promoting their goods or products in the shop section on the app. An individual user of this group is referred to as a "product company." Users: A collective term encompassing all types of individuals or entities utilizing the app. An individual user of this group is referred to as a "user."

Features Reference:

Awareness Section: A self-discovery experience with questionnaires, meanings, and guides. Connection Section: Directory of coaches offering advice and tailored support. Reflection Section: Journey of meditation sessions and structured exercises. Journal Section: Tool for self-expression, self-reflection, and goal tracking. Events Section: Designed for promoting events. Shop Section: Recommendation of wellness products. Virtual Sessions: Coaching or consultation sessions (meetings) conducted online through calls, or chat services on the app, allowing for flexibility and convenience regardless of geographical location. In-Person Sessions: Face-to-face coaching or consultation sessions (meetings), providing direct interaction and a more personal connection. Chat Section: Communication tool between clients, coaches, event organizers, product companies, and app management. Enabling users to ask questions, share updates, and receive feedback.

Purpose of App:

The purpose of this app is to promote "personal development" by providing users with a comprehensive wellness platform.

Age Requirement:

The app is intended for individuals who are 18 years of age or above. By accessing and utilizing the app, the client affirms they meet this age requirement.

Account Protection:

The client is responsible for maintaining the security of their account credentials, including username and password. They must ensure that their password is strong and unique, avoiding sharing their login information with anyone.

Password Management:

The client is encouraged to change their password regularly. In the event of a suspected security breach, they should change their password immediately and notify the app management.

Unauthorized Access:

The client must notify the app management immediately if they suspect any unauthorized use of their account or any other breach of security. The app management will take appropriate action to investigate and address any reported issues.

Account Recovery:

In cases where the client forgets their password or is unable to access their account, they can email us at support@cuewellness.net

Security Measures:

The app employs various security measures to protect client data, including encryption and secure server environments with firewalls. However, the client acknowledges that no security system is completely foolproof, and they share responsibility for their account security.

Client Feedback:

After every coaching session or event attended, clients will automatically receive a feedback message to assess their satisfaction. Happy: If the client clicks "happy", this indicates a successful engagement. Unhappy: If the client clicks "unhappy", this indicates an unsuccessful engagement. This will involve the app reviewing the content, delivery, and interaction between the coach, or event organizer, and client.

Rating and Testimonials:

App Ratings and Testimonials: Occasionally, a pop-up will prompt clients to share their feedback on their overall experience with the app. Clients can indicate if they are enjoying the complete experience, and are also encouraged to leave reviews. Ratings are based on a 5-point scale, where 5 points signify an excellent experience and 1 point indicates a poor experience. Coach Ratings and Testimonials: After a client completes sessions with a coach, clients have the opportunity to provide a rating and submit a testimonial about their experience. Ratings are based on a 5-point scale, where 5 points signify an excellent coaching experience and 1 point indicates a poor experience. Event Ratings and Testimonials: After a client attends an event, clients have the opportunity to provide a rating and submit a testimonial about their event experience. Ratings are based on a 5-point scale, where 5 points signify an excellent event and 1 point indicates a poor experience. Product Ratings and Testimonials: After a client buys a product from the recommended product web page, clients can provide a rating and submit a testimonial regarding their experience. Ratings follow a 5-point scale, with 5 points representing an excellent product experience and 1 point reflecting a poor experience.

Alert Button for Emergencies:

The "alert button" serves as a safety feature for the client as well as the coaches and event organizers in case of an emergency. When either party activates this button, it sends out an automated message. The message will read: "I am currently facing an emergency and unable to respond. I appreciate your understanding and will reach out as soon as I can. Thank you for your patience!" An emergency rescheduling or refund for clients affected by the emergency will ensure they receive the right support This policy prioritizes the well-being of clients, coaches, and event organizers during emergencies. Although, a case-by-case study will be conducted before arriving at any conclusions by the app management at that time.

Conduct:

Clients must engage respectfully within the community and refrain from disruptive behavior. Violations may result in corrective actions, including warnings, temporary suspension of features, or permanent removal from the app.

Engagement:

Clients are encouraged to engage meaningfully with the content, coaching sessions, events and other resources provided by the app, recognizing that their level of participation directly impacts their personal growth and development outcomes. Key components of this process include: Active Participation: Setting goals, completing exercises, and actively reflecting on experiences are integral to personal growth. Clients should embrace these activities as part of their journey. Fostering a Culture of Engagement: By engaging fully, clients empower themselves to take charge of their personal development journeys. This involves seeking clarity in their objectives, asking questions, and communicating openly with coaches and fellow users. Building a Collaborative Environment: Active involvement is essential for creating a productive environment where insights can be shared and progress celebrated. Clients are encouraged to contribute to discussions and support one another. Commitment to the Process: The effectiveness of the services relies not only on the guidance offered by coaches, event organizers, and the app features, but also on clients' commitment to the process. Approaching experiences with an open mind and a willingness to embrace challenges is crucial for achieving meaningful growth.

Cultural Sensitivity:

Clients are encouraged to acknowledge and respect the diverse backgrounds, beliefs, and practices of fellow users within the app. Clients are also reminded to be mindful of cultural differences that may influence communication styles, coaching preferences, and personal values, especially in group settings. Understanding and embracing this diversity can enhance the app experience, foster inclusivity, and promote a supportive environment for all users.

Time Commitment:

Clients are required to commit to attending scheduled sessions and events punctually. Timely attendance is crucial for maximizing the benefits of the app’s offerings. Clients should arrive at least five minutes early to ensure that sessions or events begin on time and to allow for any unforeseen circumstances. Failure to attend or delays may result in the session being forfeited without a refund.

Commitment Level:

Clients have the flexibility to decide how many sessions or events they wish to attend by checking the available schedules provided by the coaches and the event organizers, enabling them to choose a timetable that suits their personal preferences. This autonomy allows clients to focus on sessions and events that resonate with them and align with their lifestyles. By tailoring their commitment levels, they can foster stronger connections with their coaches and event organizers and create a more rewarding experience. Client choices are important, and the app wants you to feel empowered in your personal development journey.

Emotional Impact:

Clients should be aware that participating in coaching sessions, events, product recommendations, or other personal development sections within the app, may trigger a range of emotional responses. While the app aims to foster personal growth and well-being, it is crucial to acknowledge that these emotional experiences are a natural part of the self-discovery and personal development journey. Clients may encounter difficult feelings or insights along the way. Consequently, the app encourages clients to seek assistance from licensed health professionals or medical practitioners in such cases, ensuring they receive the appropriate care and guidance from the right authorities.

Addiction Warning:

Clients of the app are advised to be mindful of their usage patterns and to recognize the potential for over-reliance or addiction to the app's features and content. While the app is designed to promote personal growth and well-being, excessive use may lead to negative impacts on daily life, relationships, and overall mental health. Clients are encouraged to maintain a balanced approach to their engagement with the app and to set healthy boundaries regarding screen time and usage frequency. If clients feel that their engagement with the app is becoming compulsive or interfering with their daily responsibilities, it is recommended to seek guidance from licensed health professionals or medical practitioners, ensuring they receive the appropriate care and guidance from the right authorities.

Client Agreement:

By accessing or utilizing the features and services provided by the app, the client expressly acknowledges and agrees to be bound by the terms and services set forth herein. This agreement terms sheet constitutes a legally binding contract between the client and the app.

Registration Process and Profile Building:

The app registration process for the client consists of several key steps. First, the client provides essential information: join as (client), their name, creating a secure password, agree to the terms and services and privacy policy. Following this, the client is prompted to verify their mobile number by entering a confirmation code (OTP verification) sent via SMS to validate their identity. After successfully confirming their identity, the client must complete additional information, including their email, date of birth, country of residence, gender, and profile picture. Following this, they will click "get started," which will prompt the payment of the annual subscription fee. This subscription provides access to both the awareness section and the journal section, and once the payment is successfully processed, the client will be granted access. Clients will also have the opportunity to connect with coaches in the connection section and participate in various events through the events section; however, note that these areas have their own associated fees, as each coach and event organizer sets individual charges. Additionally, the reflection section requires its own annual subscription fee. If, for any reason, the client does not agree to the terms and services and fails to click the acceptance box, they will be unable to complete the registration process and will not have access to the app.

Terms Acceptance:

By being granted access on the app, the client agrees to comply with the established terms in this sheet and the guideline pages on the app governing their conduct, responsibilities, and interactions with the app content, coaches, event organizers, product companies and app management, ensuring a mutual understanding and commitment to a positive personal development experience.

Awareness Section Overview:

The "awareness section" offers questionnaires, meanings, and guides focused on various topics related to self-discovery that involves exploring of one's identity, values, and purpose. Each topic includes 10 questions for clients to answer, along with a scoring system that indicates whether there may be an issue related to that topic. After answering the questions for each topic, the questions will disappear and reappear after three months, allowing clients to retake the questionnaire and check their scores after working with the accompanying 10-step guide. Additionally, clients have the option to copy and paste data, such as meanings and guides, into their journals for further reflection and tracking.

Awareness Section Limitations:

Despite the emphasis on the resources and tools available in the awareness section, it is essential to clarify that there are limitations to the self-discovery services provided. Clients or users must understand that while engaging with the questionnaires, meanings, and guides can lead to significant personal growth, there are no guarantees regarding specific outcomes. Additionally, while the awareness section provides valuable insights into various aspects of personal development, it is not a substitute for advice from licensed health professionals or medical practitioners. Clients or users are encouraged to seek appropriate professional help from qualified health professionals or medical practitioners for any issues that require specialized attention, reinforcing the importance of understanding the scope of the self-discovery resources available.

Connection Section Overview:

The "connection section" acts as a directory of coaches, providing a platform for clients to attend coaching sessions hosted by coaches, or even if the client would like to be a future coach and offer coaching sessions themselves, whether virtual or in-person, catering to range of experts across various fields and activities. This feature enables clients or users to connect with potential coaches where coaches get to highlight their skills, talents, experience, fees, availability, and coaching philosophies, along with other essential information, ensuring transparency and helping clients or users make informed decisions about their coaching journey. Note: For a client to create their own coach profile, they must first sign out of their client account and sign into the coach account (via join as) to be featured. The client can use the same user name and password as their client account to access the coach section any time.

Coach Agreement Terms Page and Session Confirmation Over Chat:

Every coach (or client aspiring to be a coach) is required to display the "coach agreement terms" page provided by the app, which details their terms and conditions, policies, and expectations for clients. Each user will receive this page upon clicking "chat with coach" on the coach's profile. This document is vital as it provides clear information from the start, reducing the need for extensive back-and-forth communication about common questions and concerns. Moreover, this document acts as a formal agreement between the coach and the user, serving as a reference point in the event of any conflicts. Following this, there will be a series of questions in the chat, including: Session Format: Client or user must choose: virtual, in-person, or both. Client Experience level: Client or user must choose: beginner (inexperienced), intermediate (developing), or advanced (seasoned) level. Session Type: Client or user must choose: private, group, or both. Set Availability: Client or user on the coach's calendar icon, select the available date and time (or multiple dates and times), and confirm the booking and payment.

Coach Qualifications, Licenses, Talent, Experience:

The app is committed to maintaining a high standard of activities through a vetting process for its coaches (or clients aspiring to be coaches). Each coach (or client aspiring to be a coach) must confirm their possession of the necessary certifications and licenses relevant to their areas of expertise by clicking "agree" before finalizing their enrollment. For those who do not hold formal qualifications but demonstrate exceptional talent and experience, the option to click "agree" is also available. Furthermore, coaches (or clients aspiring to be coaches) have the flexibility to select both options if applicable. To enhance transparency, the app clearly showcases this information on each coach's profile. This approach ensures that users receive accurate information, empowering them to make informed decisions based on their specific needs and preferences.

Coaching Limitations:

Despite the emphasis on qualifications or talent, it is essential to clarify that there are limitations to the coaching services provided. Users should be made to understand that while coaching can lead to significant personal growth, there are no guarantees regarding specific outcomes. Additionally, while coaches (or clients aspiring to be coaches) may offer valuable support in various aspects of personal development, they are not substitutes for licensed health professionals or medical practitioners. Clients or users are encouraged to seek appropriate professional help from qualified health professionals or medical practitioners for any issues that require specialized attention, reinforcing the importance of understanding the scope of coaching services.

Reflection Section Overview:

The "reflection section" offers a variety of exercises and pre-recorded meditations designed to facilitate personal growth. The exercises concentrate on self-care, relationships, and work development, providing valuable tools for enhancing personal reflection. Meanwhile, the pre-recorded meditations focus on stress reduction and promoting emotional well-being, offering a unique opportunity for introspection and mindfulness. These meditations are exclusively crafted for the app and are not available anywhere else, making them a unique and valuable resource for our clients. Note that this section operates on an annual paid subscription model, hence clients must pay in order to gain access.

Reflection Section Limitations:

Despite the emphasis on the various exercises and pre-recorded meditation sessions available in the reflection section, it is essential to clarify that there are limitations to the services provided. Clients or users must understand that while engaging with these resources can foster significant personal growth and introspection, there are no guarantees regarding specific outcomes. Additionally, while the reflection section offers valuable tools for enhancing mindfulness and self-awareness, it is not a substitute for advice from licensed health professionals or medical practitioners. Clients or users are encouraged to seek appropriate professional help from qualified health professionals or medical practitioners for any issues that require specialized attention, reinforcing the importance of understanding the scope of the reflection resources available.

Journal Section Overview:

The "journal section" is divided into three categories: self-care, relationships, and work. This journal is designed to facilitate self-reflection and serve as a tool for accountability, allowing clients to track their thoughts, progress, and personal growth in these key areas.

Journal Section Limitations:

Despite the emphasis on the journaling prompts and resources available in the journal section, it is essential to clarify that there are limitations to the services provided. Clients or users must understand that while engaging in journaling can facilitate significant personal growth and self-reflection, there are no guarantees regarding specific outcomes. Additionally, while the journal section offers valuable tools for enhancing emotional expression and clarity, it is not a substitute for advice from licensed health professionals or medical practitioners. Clients or users are encouraged to seek appropriate professional help from qualified health professionals or medical practitioners for any issues that require specialized attention, reinforcing the importance of understanding the scope of the journaling resources available.

Event Section Overview:

"The "event section" provides a platform for clients to attend events hosted by event organizers, or even if the client would like to host their own event, whether virtual or in-person, catering to diverse interests and needs. Clients or users can browse through upcoming events, view detailed descriptions, and access essential information such as date, time, location, and registration details. By serving as a central hub for all event-related information and interactions, the event section enhances the overall app experience, making it easier for clients to innovate or participate in events that resonate with them. Note: For a client to create their own event, they must first sign out of their client account and sign into the event account (via join as) to host the event. The client can use the same user name and password as their client account to access the event section any time. "

Event Agreement Terms Page:

Each event organizer (or client wanting to host an event) is required to complete the "event agreement terms" page provided by the app, which details their terms and conditions, policies, and expectations for users. Each user will receive this page upon clicking "book now" on the event banner. This document is vital as it provides clear information from the start, reducing the need for extensive back-and-forth communication about common questions and concerns. Users can only click "make payment" and officially confirm their booking after agreeing to these terms. Moreover, this document acts as a formal agreement between the event organizer (or client wanting to host an event) and the user, serving as a reference point in the event of any conflicts.

Event Organizer Certifications, Licenses, Talent, Experience:

The app is committed to maintaining a high standard of events through a vetting process for its event organizers (or clients wanting to host events). Each organizer (or client wanting to host an event) must confirm their possession of the necessary certifications and licenses relevant to their areas of expertise by clicking "agree" before finalizing their enrollment. For those who do not hold formal qualifications but demonstrate exceptional talent and experience, the option to click "agree" is also available. Furthermore, event organizers (or clients wanting to host events) have the flexibility to select both options if applicable. This approach ensures that users receive accurate information, empowering them to make informed decisions based on their specific needs and preferences. While we encourage users to verify the certifications and licenses of event organizers (or clients wanting to host events) before making a commitment, users also have the option to work with event organizers (or clients wanting to host events) who do not have formal qualifications but possess talent and experience. Ultimately, the decision lies entirely with the user, empowering them to make informed choices as discerning adults.

Event Organizer Limitations:

Despite the emphasis on qualifications or talent, it is important to clarify that there are limitations to the events offered. Users should be made to understand by the event organizers (or clients wanting to host events) that while event participation may lead to substantial personal growth, specific outcomes cannot be guaranteed. Furthermore, while the event organizers (or clients wanting to host events) may provide valuable support in various aspects of their event, they should not be considered substitutes for licensed health professionals or medical practitioners. Users are encouraged to seek appropriate professional help from qualified health professionals or medical practitioners for any issues that require specialized attention, reinforcing the importance of understanding the scope of participating in such events.

Shop Section Overview:

The "shop section" provides a platform for clients to view products hosted by coaches or product companies, or the client as well could recommend their favourite products in this section. The purpose is to feature the most recommended wellness products, providing clients or users with a curated selection of reputable companies focused on health and well-being. Clients or users can explore various brands and directly purchase their favorite products by being redirected to the companies' websites through the app. This streamlined experience empowers clients or users to make informed choices and invest or promote products that support their wellness goals. Note: For a client who wants to feature assorted products, they must first sign out of their client account and sign into the product company account (via join as). The client can use the same user name and password as their client account to access the shop section any time.

Product Company Agreement Terms Page:

Each product company (or client wanting to feature assorted products) is required to complete the "product agreement terms" page provided by the app, which details their terms and conditions, policies, and expectations for users. Each user can view this page on the product companies page in the shop. This document is vital as it provides clear information from the start, reducing the need for extensive back-and-forth communication about common questions and concerns. Moreover, this document acts as a formal agreement between the product company (or client wanting to feature assorted products) and the user, serving as a reference point in the event of any conflicts.

Product Company Certifications, Licenses:

The app is committed to maintaining a high standard of shop experience by implementing a vetting process for the product company (or client wanting to feature assorted products). The product company (or client wanting to feature assorted products) is expected to possess the necessary certifications and licenses relevant to their specific industry and as per local laws and standards. Additionally, the product company (or client wanting to feature assorted products) is required to click "agree" during the enrollment process, confirming they hold all the required certifications and licenses before their enrollment is finalized. This ensures that users receive guidance from product companies (or client wanting to feature assorted products) with the knowledge needed to effectively support their personal development.

Product Company Limitations:

Despite the emphasis on certifications and licensing, it is important to clarify that there are limitations to the product companies offerings. Users should be made to understand by the product company (or clients wanting to feature assorted products) that while purchasing of their products from their respective websites may lead to substantial personal growth, specific outcomes cannot be guaranteed. Furthermore, while the product company (or client wanting to feature assorted products) may provide valuable support in various aspects of their experience, they should not be considered substitutes for licensed health professional products or medical practitioner products. The product company (or client wanting to feature assorted products) should encourage users to seek professional assistance for any issues requiring specialized attention products, underscoring the importance of understanding their participation in such offerings.

Guideline Pages:

The app includes a dedicated "guideline page" for each section, providing clients with clear instructions and explanations on how to effectively utilize the available features. After the initial display, the page will vanish but remain accessible in the "client profile section" for future reference. Additionally, the page will be updated as needed to reflect any significant changes or updates to features, ensuring that the client has access to the most up-to-date information. It is the clients' responsibility to check the page from time to time for any updates.

Voluntary Participation:

This underscores that the client engages with the app's sections and features of their own free will. It affirms that participation in any of the app's sections and features is entirely optional and that the client has the right to choose whether or not to take part. This clause emphasizes the importance of informed consent, ensuring that the client understands they are not obligated to participate in any aspect of the app if they do not wish to do so.

Responsibility:

The client is accountable for their own actions and decisions based on the information outlined in this terms sheet and the guideline pages. The client should also note that all content provided by the app is intended for informational purposes only and should be utilized at their own discretion.

Financial Responsibility:

By using the app, clients acknowledge and agree to assume full financial responsibility for any charges or fees incurred as a result of their use of the apps services, including but not limited to subscription fees, in-app purchases, or any other associated costs. Clients affirm that they will provide accurate payment information and maintain sufficient funds to cover all transactions. The app management reserves the right to suspend or terminate access to services if clients fail to meet their financial obligations. Clients agree to promptly address any billing disputes or issues directly with the apps management team. Note: For clients wanting to host events, we request clients to read the payment terms and conditions set forth in the "event profile section". Note: For clients wanting to host assorted products, since the app does not deal with the product companies directly, the app is not resposible for any payments, neither is the app authorized to sell any of their products directly to the app users, therefore each client will need to keep a track of their sales and payments individually with each product company. However, the app can provide the client with a unique code, which can be used when the user makes the purchase on the product companies web page. Refer the "product profile section" for more information.

Fee Agreements:

Subscription Fees: To access the app’s features, clients are required to pay an annual subscription fee, this fee grants access to the awareness section and the journal tool. Additionally, an annual fee is charged to access the reflection section. Coach Fees: Clients pay coach fees directly through the app, where each coach has the flexibility to set their own fees, relevant details, and billing all via the chat booking system provided by the app. Event Fees: Clients pay for events according to the ticket fee established by the event organizer. Each event features a banner space where the event organizer outlines their event details, policies, and associated costs. Ticket payments are processed through the app's payment system. Clients can view banners in the events section of the app, giving them the freedom and opportunity to choose and attend events that interest them. Product Company Fees: The app unfortunately does not permit clients to buy directly from the app, instead the product companies provide links to their products which can be purchased from their respective websites. This feature is provided only to serve as a convenience feature for our clients, where product companies and coaches get to promote products that may come highly recommended.

Client Satisfaction:

If a client selects “happy” for a session, this indicates a successful engagement. If a client selects “unhappy” for a session or submits an official complaint to the app, the app management will conduct a case review to identify the issue. If the client is significantly dissatisfied and requests a refund, the app will issue a full refund for that session or the package they have prepaid for. Consequences for actions arising from complaints will be assessed on a case-by-case basis, involving app management, coach, and the client to ensure a fair resolution for all parties. If a client chooses to forgive the coach and decides to give them another chance, the app will release the payment to the coach but they will be issued with a warning, and if similar incidents occur repeatedly with the same or multiple clients, the app reserves the right to disable the connection section or ban the coach from the platform. In such cases, the coach will lose all their data and existing clients, and the app will assign a new coach to those clients.

Client Cancellation, Rescheduling, Emergency Policy for Sessions:

If a client "reschedules or cancels a session", it is essential to inform the coach at least 24 to 48 hours in advance to allow for rescheduling or alternative arrangements. Failing to communicate promptly—particularly if the coach later files an official complaint with the app management—could lead to penalties for the client. These penalties may include a full forfeiture of the session fee, or a negative impact on the clients rating. If a client "reschedules or cancels a package", it is essential to inform the coach at least 48 to 72 hours in advance to allow for rescheduling or alternative arrangements. Failing to communicate promptly—particularly if the coach later files an official complaint with the app management—could lead to penalties for the client. These penalties may include a full forfeiture of the package fee, or a negative impact on the clients rating. In the event of an "emergency" (such as medical issues, family emergencies, work emergencies, unexpected legal matters, natural disasters) that prevents the client from attending the session (or package), its advised that the client hits the "alert button" which will indicate to their coach that there's an emergency. if rescheduling is not possible, the client will receive a full refund, or be given the choice to work with another coach. Additionally, if the session (or package) is rescheduled but the client is unable to attend on the new dates, the client will receive a full refund or be given the choice to work with another coach at a later date. If rescheduling or cancellations become frequent, the app may impose additional penalties or fines and could take disciplinary actions, including suspending this feature on the clients account. Ultimately, the specific consequences of actions taken in response to complaints or emergencies will be assessed on a case-by-case basis by the app management, ensuring a fair and comprehensive review of each situation.

Coach Cancellation, Rescheduling, Emergency Policy for Sessions:

If a coach "reschedules or cancels a session", they must notify the client at least 24 to 48 hours in advance to allow for rescheduling or alternative arrangements. Failure to communicate promptly—especially if the client later files an official complaint with the app management—may result in penalties for the coach, including a full refund to the client, or a negative impact on their rating. If a coach "reschedules or cancels a package", they must notify the client at least 48 to 72 hours in advance to allow for rescheduling or alternative arrangements. Failure to communicate promptly—especially if the client later files an official complaint with the app management—may result in penalties for the coach, including a full refund to the client, or a negative impact on their rating. In the event of an "emergency" (such as medical issues, family emergencies, work emergencies, unexpected legal matters, natural disasters) that prevents the coach from attending sessions (or packages), its advised that the coach hits the "alert button" which will indicate to their clients that there's an emergency. if rescheduling is not possible, the clients will receive a full refund, or be given the choice to work with other coaches. Additionally, if the sessions (or packages) are rescheduled but the clients are unable to attend the new dates, the clients will receive a full refund or be given the choice to work with other coaches at a later date. If rescheduling or cancellations become frequent, the app may impose additional penalties or fines and could take disciplinary actions, including suspending this feature on the coaches account. Ultimately, the specific consequences of actions taken in response to complaints will be assessed on a case-by-case basis by the app management, ensuring a fair and comprehensive review of each situation.

Client Cancellation, Rescheduling, Emergency Policy for Events:

If a client "reschedules or cancels an event", its essential to inform the event organizer promptly by checking the rescheduling and cancellation policy outlined on the event's rules and regulations section. This ensures that alternative arrangements can be made effectively. Failing to communicate in a timely manner—especially if the event organizer subsequently files an official complaint with the app management—could result in penalties for the client. These penalties may include the forfeiture of the event fee, deductions from the total amount, or a negative impact on the clients rating. If cancellations become frequent, the app may impose additional penalties or fines and may take disciplinary actions, including suspending the event feature on the clients account. In the case of an "emergency" (such as medical issues, family emergencies, work emergencies, unexpected legal matters, or natural disasters), its equally important to inform the event organizer and check the emergency policy on the event's rules and regulations section. Ultimately, the specific consequences of actions taken in response to complaints will be assessed on a case-by-case basis by app management, ensuring a fair and comprehensive review of each situation.

Event Organizer Cancellation, Rescheduling, Emergency Policy:

If an event organizer "reschedules or cancels an event", its essential to inform the client promptly by checking the rescheduling and cancellation policy outlined on the event's rules and regulations section. This ensures that alternative arrangements can be made effectively. Failing to communicate in a timely manner—especially if the client subsequently files an official complaint with the app management—could result in penalties for the event organizer. These penalties may include the forfeiture of the event fee, deductions from the total amount, or a negative impact on the event organizers rating. If cancellations become frequent, the app may impose additional penalties or fines and may take disciplinary actions, including suspending the event feature on the event organizers account. In the case of an "emergency" (such as medical issues, family emergencies, work emergencies, unexpected legal matters, or natural disasters), its equally important to inform the client and check the emergency policy on the event's rules and regulations section. Ultimately, the specific consequences of actions taken in response to complaints will be assessed on a case-by-case basis by app management, ensuring a fair and comprehensive review of each situation.

Client Product Refund, Cancellation, Return, Logistics Policy:

Since clients cannot purchase products directly from the app, it is entirely the responsibility of the product companies to handle refunds, cancellations, return, and logistics issues. Clients must ensure to review the "product agreement terms" page that the app provides for detailed information, or use the chat section to communicate with the product company for any clarifications before making any purchases.

Content Accuracy:

Clients are advised to critically assess the information provided, as the app does not guarantee the completeness or accuracy of its content. The app may update content periodically and clients should verify the information independently.

Content Moderation:

The app reserves the right to monitor, filter, and, if deemed necessary, remove any content that is deemed inappropriate, offensive, or in violation of the guidelines or agreements provided. Clients acknowledge that while the company endeavours to implement robust moderation mechanisms to uphold community standards, the vastness of content generated may pose inherent challenges in identifying and addressing every instance of non-compliance. Consequently, clients are encouraged to report any content that they believe contravenes these guidelines. The app is committed to taking prompt and appropriate action in response to such reports, thereby fostering a positive and constructive user experience.

Community Standards:

Respectful Communication: Clients are expected to engage in respectful and constructive dialogue, avoiding hate speech, harassment, or personal attacks. Inclusivity: The community should be welcoming and inclusive, embracing diversity in backgrounds, perspectives, and experiences. Privacy and Confidentiality: Clients must respect the privacy of others and refrain from sharing personal information without consent. Constructive Feedback: Encourage sharing feedback in a positive and constructive manner, aimed at fostering growth and improvement. Relevance to the Community: Contributions should be relevant to the community's purpose and goals, ensuring discussions remain focused and valuable. No Spam or Self-Promotion: Clients should refrain from posting spam, irrelevant links, or excessive self-promotion that detracts from meaningful interactions. Compliance with Laws: All clients must adhere to applicable laws and regulations, ensuring that their conduct is legal and ethical. Reporting Violations: The app encourages clients to report any behavior that violates community standards, helping to maintain a safe and respectful environment. Accountability: Clients should take responsibility for their actions and contributions, promoting a culture of accountability within the community.

User-Generated Content:

Clients have the right to create and share their own content through the app, including messages, comments, and materials presented during virtual meetings or within the chat feature. By submitting or sharing user-generated content, clients grant the app a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute their content to provide and improve the service. Clients are responsible for ensuring that their content does not violate any third-party rights, including intellectual property rights, privacy rights, or applicable laws. The app reserves the right to review, monitor, and remove any user-generated content from both virtual meetings and chat that is deemed inappropriate, offensive, or in violation of these terms. While clients retain ownership of their content, they acknowledge that the app may use it to enhance user experience, conduct analyses, and promote the app. This includes the analysis of chat content for trends and improvements.

Service Level Agreement (SLA):

This service level agreement delineates the commitments and standards of service that the app endeavors to uphold in the provision of its features and services. The app aims to provide high-quality features and services in a timely and efficient manner; however, it makes no guarantees regarding the achievement of specific levels of performance or uptime. Service Availability: The app will strive to maintain service availability of 99% during standard operational hours, excluding scheduled maintenance and circumstances beyond the apps control, such as force majeure events, technical failures, or disruptions in third-party services. Response Times: The app will endeavor to respond via the chat feature to client inquiries and support requests within a reasonable timeframe, typically within 24 to 48 hours. However, response times may vary based on the volume of requests and the nature of the inquiry. Maintenance and Downtime: The app reserves the right to perform scheduled maintenance and updates to the features and services. Users will be notified in advance of such maintenance, whenever feasible. The app shall not be liable for any disruptions or service unavailability resulting from maintenance activities or unforeseen technical issues. Client Responsibilities: Clients are expected to maintain their account information accurately and to communicate any issues or concerns promptly. Failure to do so may impact the app's ability to provide timely support or resolution of issues. Limitations: This SLA does not constitute a warranty or guarantee of service performance. The app shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the failure to meet the specified service levels.

Client Support:

The app is committed to providing exceptional support to all clients. If you encounter any issues, have questions, or require assistance, our support team is readily available to help. Each section within the app includes its own guidelines page, offering information on effectively using and navigating those functionalities to enhance your experience. Clients can contact management anytime through the chat service for direct communication, ensuring that both inquiries and urgent matters are addressed promptly. We value your feedback and appreciate any thoughts you wish to share, as your input helps us improve our services to better meet your needs.

Notification Policy:

The app may send notifications to clients to enhance their experience and keep them informed about important updates, features, promotions, and other relevant information. Notifications may be delivered through various channels, including push notifications, chat, or email. By using the app, clients acknowledge and consent to receive notifications as described in this policy. Your engagement is important to us, and we aim to provide timely and relevant information to enhance your experience.

Referral Programs:

The app may offer referral programs designed to incentivize clients to recommend the app to friends, family, or colleagues, rewarding the referral ambassador when a package is sold through their referral. Clients interested in participating can find detailed information in their profile page, including specific terms and conditions that outline eligibility requirements, reward structures, and any limitations on the number of referrals. To participate, clients may need to share a unique referral code or link to track the referral process, with successful referrals credited according to the program's terms and rewards distributed as specified. The app reserves the right to modify or terminate the referral program at any time, including changes to rewards or eligibility criteria. Clients are encouraged to actively review the program details to stay informed about any updates or changes. We appreciate your enthusiasm in sharing the app with others and look forward to rewarding your efforts through our referral programs!

Service Interruptions:

The app may experience occasional service interruptions due to factors beyond its control, including but not limited to technical issues, maintenance, or internet connectivity problems. Clients acknowledge that the app is not liable for any disruptions in service, and it does not guarantee continuous availability or uninterrupted access to its features. Clients are encouraged to be patient during such interruptions and to check for updates or notifications regarding service status.

Technical issues:

Reporting Issues: Clients are encouraged to report any technical issues they encounter while using the app. Reports can be submitted through the management chat support provided within the app. Response Time: The app management will make reasonable efforts to address reported technical issues in a timely manner. However, the app management does not guarantee the resolution of all issues, nor does it warrant that the app will be free from interruptions or errors. Limitation of Liability: To the fullest extent permitted by law, the app management shall not be liable for any direct or indirect damages resulting from technical issues, including but not limited to loss of data, loss of access to the app, or any other losses that may arise from such issues. Maintenance and Updates: The app management reserves the right to perform scheduled maintenance, updates, or modifications to the app, which may temporarily affect its availability. Clients will be notified in advance of any scheduled downtime whenever possible. Client Responsibility: Clients are responsible for ensuring that their devices and internet connections are compatible with the app and that they maintain appropriate security measures to protect against technical issues that may arise from their own systems. Acknowledgment of Technical Issues: Clients acknowledge that the app may experience technical issues, including but not limited to server outages, software bugs, or connectivity problems that may affect the availability or functionality of the app. By using the app, clients agree to this technical issues policy and acknowledge the inherent risks associated with technology-based services.

App Suspension of Account:

The app reserves the right to suspend services at any time and for any reason, including but not limited to violations of community guidelines, terms of service, or applicable laws. This right may be exercised without prior notice, ensuring that the app can take immediate action to protect its users and maintain the integrity of its platform. In the event of service suspension, clients will lose access to their accounts, features, and any content associated with their use of the app. However, clients will be notified 24 hours prior suspension to backup their journal content by being able to download it, a popup will appear giving the client 24 hours notice with the download button, also ensuring confidentiality of journal content transfer. Any pending refunds will be held back for a case review and may be forfeited depending on the severity of the issue or damage caused to the app or its users. Clients are encouraged to review and adhere to all community guidelines and terms of service to avoid potential disruptions. Additionally, the app is not obligated to retain any data following account suspension.

App Termination of Account:

The app reserves the right to terminate a clients account at any time, with or without cause, and without prior notice. Account termination may occur for reasons including, but not limited to, violations of community guidelines, terms of service, or any behavior deemed harmful to the app or its users. Upon termination of an account, clients will lose access to their accounts, features, and any content associated with their use of the app. However, clients will be notified 24 hours prior deletion to backup their journal content by being able to download it, a popup will appear giving the client 24 hours notice with the download button, also ensuring confidentiality of journal content transfer. Any pending refunds will be held back for a case review and may be forfeited depending on the severity of the issue or damage caused to the app or its users. Clients are encouraged to review and adhere to all community guidelines and terms of service to avoid potential disruptions. Additionally, the app is not obligated to retain any data following account termination.

Clients' Right to Uninstall:

Clients have the right to uninstall the app at any time and for any reason. This voluntary action allows clients to temporarily discontinue their participation from the platform. To initiate the uninstall process, clients are advised to first reach out to management through the management chat for assistance. This communication is essential to address any outstanding issues, such as any refunds or existing coach commitments. Neglecting to consult with management prior to withdrawing their account may lead to the forfeiture of any outstanding refunds. Additionally, the app may need to withhold refunds due to unresolved coach or event commitments or concerns regarding the client's accountability to their coaches or event organizers. Upon uninstallation, clients will not lose access to all features and services provided by the app, as well as any content, data or information associated with their account.

Clients' Deletion of Account:

Clients have the right to delete their account at any time and for any reason. This voluntary action allows clients to permanently remove their profile and all associated data from the app. To initiate the account deletion process, clients are strongly advised to first reach out to management through the management chat for assistance. This communication is essential to address any outstanding issues, such as pending refunds or existing coach commitments. Neglecting to consult with management prior to deleting their account may lead to the forfeiture of any outstanding refunds. Additionally, the app may need to withhold refunds due to unresolved coach or event commitments or concerns regarding the client's accountability to their coaches or event organziers. Clients may also be required to confirm their decision to delete their account to ensure that the action is intentional and secure. Upon account deletion, clients will lose access to all features and services provided by the app, as well as any content, data, or information associated with their account. However, clients will be able to backup their journal content by dowloading it, a popup will appear when the client withdraws from the app and the client can use this opportunity to download the journal.

Financial Obligations:

Clients are responsible for settling any pending fees or charges associated with their usage of the app, regardless of the reason for account status changes, including uninstallation or account deletions. Any outstanding balances must be settled before account closure to avoid potential collection actions or implications. Clients should review the relevant terms and conditions regarding refunds, as eligibility may depend on specific factors such as subscription plans or service usage. Refund requests must be submitted in accordance with the app's guidelines, and any approved refunds will be processed promptly. By engaging with the app, clients acknowledge their financial obligations and understand that any outstanding fees must be resolved before any changes to their account status are finalized. The app reserves the right to withhold refunds or deny requests for uninstallations or account deletions if there are any unresolved issues associated with the clients account.

Intellectual Property Rights:

All design, content, materials, trademarks, logos, and intellectual property associated with the features and services provided by the app, including but not limited to text, graphics, software, and audio elements, are the exclusive property of the app company or its licensors. These materials are intended to be protected by applicable intellectual property laws, including copyright, trademark, and patent laws, from the moment of their creation, regardless of whether formal applications are pending. Clients are granted a limited, non-exclusive, non-transferable license to access and use the features and services solely for their personal and professional purposes. This license does not confer any ownership rights or interests in the app's intellectual property, and clients agree not to reproduce, distribute, modify, create derivative works of, publicly display, or exploit any such intellectual property without the express written consent of the app management. Any feedback, suggestions, or ideas submitted by clients regarding the services shall be deemed the property of the app. The app shall have the right to use, reproduce, modify, and distribute such feedback without any obligation or compensation to the client. By utilizing the services, clients acknowledge the importance of protecting the app's intellectual property rights and agree to respect and uphold these rights. The app reserves the right to take legal action and seek damages against those who infringe upon these rights, violate the terms outlined herein, or engage in any unauthorized use of the app's intellectual property, ensuring the protection of its assets and the integrity of its services.

Feedback Ownership:

Any feedback, suggestions, ideas, or recommendations ("feedback") provided by clients to the app regarding the features or services shall be deemed the exclusive property of the app. By submitting such feedback, clients irrevocably assign all rights, title, and interest in and to the feedback to the app, including any and all intellectual property rights associated therewith. The app shall have the perpetual, royalty-free, worldwide right to use, reproduce, modify, adapt, publish, distribute, and exploit the feedback for any purpose, including but not limited to the enhancement of the features or services, marketing, and promotional activities, without any obligation to the client for compensation or acknowledgement. Clients acknowledge that any feedback provided is non-confidential and that the app shall not be liable for any use or disclosure of such feedback. This provision encourages clients to share their insights, knowing that the app values their input while simultaneously protecting its interests in utilizing such contributions for the advancement of its features or services.

Feedback Suggestions:

The app values client feedback and encourages clients to share their thoughts, suggestions, and experiences. Client insights are crucial in helping the app enhance its services and optimize user experience. Clients can submit their feedback via the management chat within the app. All suggestions are reviewed and considered seriously, as they play an integral role in our commitment to continuous improvement and innovation. By contributing feedback, clients acknowledge that their ideas may be used to further develop and refine the app's features and services. The app is dedicated to fostering an open dialogue with its clients, ensuring that their voices are heard and incorporated into future updates and enhancements. Thank you for helping us create a better experience for everyone!

Feedback Limitations:

While the app values clients feedback and encourages contributions to enhance the quality of its services, it imposes certain limitations on the nature and scope of such feedback. Clients agree that any feedback provided shall be constructive, relevant, and compliant with applicable laws and regulations. Prohibited Content: Clients shall not submit feedback that contains defamatory, abusive, obscene, or otherwise objectionable content. Feedback that infringes upon the intellectual property rights of third parties, violates privacy rights, or constitutes unauthorized advertising or solicitation is strictly prohibited. No Guarantee of Implementation: The app acknowledges receipt of feedback but makes no guarantees regarding the implementation, acknowledgement, or response to any suggestions or ideas submitted by clients. The decision to act upon feedback rests solely with the app, which may choose to accept, modify, or disregard such contributions as its discretion. Anonymity of Feedback: Clients understand that any feedback submitted may be utilized by the app without acknowledgement or compensation, and that such feedback may be aggregated or anonymized for the purposes of analysis and improvement of features or services. Limitation of Liability: The app shall not be liable for any claims, damages, or losses arising from the use or non-use of feedback provided by clients. By submitting feedback, clients waive any rights or claims against the app related to the consideration or lack thereof of such feedback.

Confidentiality Limitations:

While the app strives to maintain the confidentiality of client information and communications, clients acknowledge that no method of transmission over the internet or method of electronic storage is completely secure. As such, the app cannot guarantee the absolute security of any confidential information shared within the platform. Clients are advised to exercise caution when sharing personal or sensitive information. Additionally, clients understand that certain circumstances may require the app to disclose confidential information, such as compliance with legal obligations, protection of rights and property, or the safety of its users. By using the app, clients agree that the app is not liable for any unauthorized access to or use of their confidential information and that the app's confidentiality obligations are limited by these circumstances.

Governing Law:

These terms and conditions shall be governed by and construed in accordance with the laws of Dubai, United Arab Emirates, without regard to its conflict of law principles. By using the app, clients agree to submit to the exclusive jurisdiction of the courts located in Dubai for the resolution of any disputes arising out of or relating to this terms sheet. All clients of the app acknowledge that they have read, understood, and agree to be bound by this governing law provision. Any claims or disputes must be brought within one year from the date the claim arose, or such claims shall be forever barred. This provision is intended to protect the rights and responsibilities of all users and entities involved and to ensure a fair and efficient resolution of any legal matters that may arise.

Regulatory Compliance:

Given that the app operates on an international scale across various fields and activities, it is important to note that the app cannot feasibly verify the certifications and licensing requirements of all coaches and event organizers in every country. Given the significant variations in regulations that may also change over time, each coach and event organizer is responsible for ensuring they possess the necessary certifications and licenses required by the jurisdictions in which they operate. While the app strives to comply with data privacy laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), it remains the responsibility of the users to adhere to applicable regulations concerning the collection and handling of personal information. This includes obtaining the necessary consent from clients for data processing and ensuring the secure storage and transfer of personal data. In addition, the app offers a variety of features designed to enhance the user experience and support clients on their personal development journey. These include questionnaires, meanings, guides, journal, coaching sessions, consultation sessions, exercises, pre-recorded audio sessions, events, and product recommendations. While these resources serve as a platform by the app company and aim to provide valuable insights for personal growth, clients should engage with them thoughtfully, recognizing that they serve as well-being tools alongside their personal development journey and is not a substitute for professional medical, psychological, or emergency services. Lastly, clients and users are encouraged to understand and fulfill their own responsibilities in complying with relevant laws and regulations in their respective jurisdictions when participating in coaching sessions, consultation sessions, events, or product recommendations whether virtual or in-person, and its the clients responsibility to ensure they check all and any credentials before deciding to move forward. By acknowledging these limitations and responsibilities, clients and users can foster a more informed and responsible experience.

Monitoring and Compliance:

The app reserves the right to monitor clients accounts for security purposes and to enforce compliance with these security terms. Any suspicious activity may result in account suspension pending further investigation. By using the app, clients agree to adhere to these security terms and understand their role in maintaining the safety and integrity of their accounts.

Changes to Terms and Conditions:

The app reserves the right to amend, modify, or update these terms and conditions at any time, at its sole discretion, to effectively respond to the evolving nature of its services and user expectations. Clients are encouraged to periodically review these terms in the "client profile section" to remain informed of any modifications. Continued use of the services following any changes will be deemed acceptance of the revised terms, thereby binding clients to the updated conditions. To keep clients informed, the app may also send notifications regarding important updates or changes to these terms. The app is committed to maintaining transparency and fostering client engagement throughout this process. By utilizing the features and services, clients and users acknowledge the importance of flexibility in these terms to reflect the dynamic landscape of digital interaction and the app's ongoing commitment to enhancement and improvement.

Non-Acceptance of Terms:

If a client is unhappy with the terms and conditions provided in this terms sheet, they are not obligated to join or use the app. Client participation is entirely voluntary, and they may choose not to engage with the app services.

Protection Policy:

Prohibition of Coach and Event Organizer Solicitation: Clients are strictly prohibited from soliciting or attempting to take coaches, or event organizers from the app for personal gain, both during and after their association with the app. Coach or Event Organizer Ownership: Coaches or event organizers using the app are considered to be the property of the app, and clients must respect this relationship by refraining from direct outreach or engagement outside the app’s platform. Consequences for Violation: Any client or user found to be in violation of this policy may face disciplinary action, which can include: Termination of their account on the app or temporary disabling. Monetary fines as determined by the severity of the violation. Claims for damages incurred by the app due to the breach of this policy. Potential legal action to enforce this policy and protect the app's interests. Note: The app has invested significant effort and resources into creating and maintaining such a unique product, hence we kindly request clients and users to respect and appreciate this distinctiveness by strictly adhering to this policy.

Non-Solicitation Policy:

Non-Solicitation of Coaches and Event Organizers: Clients agree not to directly or indirectly solicit, engage, or attempt to conduct business with any coaches or event organizers, including any potential users of the app, during their engagement and after the termination of their relationship with the app. This includes any coaches or event organizers with whom the client had direct contact or knowledge through their work with the app. Non-Solicitation of Personnel: Clients also agree not to solicit or attempt to hire any employees, contractors, or representatives of the app during their engagement and following the termination of their relationship with the app. Acknowledgement: Clients acknowledge that any breach of this policy may result in harm to the app and that the app may pursue appropriate legal remedies, including injunctive relief and damages. Enforcement: The app reserves the right to enforce this policy through legal means should any violations occur, and clients agree to cooperate fully in any investigations regarding potential breaches. Modification: The app reserves the right to modify this policy at any time. While the app may notify clients of significant changes, it is the responsibility of the clients to periodically review the policy to stay informed of any updates.

Disclaimer:

The content and opinions expressed within the features of the app, including questionnaires, meanings, guides, journals, coaching sessions, consultation sessions, exercises, pre-recorded audio sessions, events, and product recommendations, are solely those of the app and do not necessarily reflect the views of any other individuals, organizations, or entities. All features are aimed at enhancing personal growth and well-being. While the app strives to deliver accurate and beneficial information, these services are not substitutes for professional medical, psychological, or emergency services, nor do they guarantee user safety or success. Clients and users are encouraged to seek immediate assistance from licensed healthcare or medical professionals in case of emergencies or serious concerns. We recommend that all clients and users familiarize themselves with local emergency services and procedures and conduct their own research before engaging with any products or services promoted within the app. By using this app, clients and users acknowledge and accept these terms and recognize that personal growth is a journey that requires individual effort and commitment.

No Guarantees:

The app expressly disclaims any and all warranties, representations, or guarantees, whether express or implied, regarding the services provided, including but not limited to the accuracy, reliability, completeness, or suitability of the content, the performance of the services, or any outcomes resulting from the use of the features and services. Clients and users acknowledge and agree that their use of the features and services is at their own risk, and the app makes no representations that the services will meet their specific requirements or expectations. The app does not guarantee uninterrupted, timely, secure, or error-free access to the features and services, nor does it warrant that any defects or errors will be connected. Clients and users understand that external factors, including but not limited to internet connectivity issues, technological limitations, and force majeure events, may impact the availability and performance of the services.

Limitation of Liability:

To the fullest extent, the app and its owners, shareholders, directors, employees, agents, affiliates, officers, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the use of the app, including but not limited to loss of profits, data, or goodwill, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if the app has been advised of the possibility of such damages. In no event shall the total liability of the app for any claims arising out of or relating to these terms or the services exceed the amount paid by the client or users for the specific service giving rise to the claim, or, if no such amount has been paid, the sum of one hundred dollars ($100). This limitation of liability applies regardless of the form of action, whether in contract, tort, or otherwise, and shall survive the termination of these terms as the clients or users use the app and its features. Clients and users acknowledge that this limitation is a fundamental aspect of the agreement between the app and the client or users, and that the app would not provide the services without such limitations. By agreeing to these terms, clients and users accept the inherent risks associated with using the services while understanding the extent to which the app's liability is limited. This limitation is in place largely because the cost of using the app is moderate, allowing for broad accessibility while managing potential risks.

Indemnification:

Clients hereby agree to indemnify, defend, and hold harmless the app, including its owners, shareholders, directors, employees, agents, affiliates, officers, and licensors, from and against any and all claims or expenses, including reasonable attorney fees, arising out of or related to their use of the app's features and services, violation of these terms, or infringement of any third-party rights. This indemnification obligation includes, but is not limited to, claims arising from app content, coach-generated content, events, product company recommendations, or actions taken by coaches, event organizers, product companies that contravene applicable laws or regulations, or any breach of the representations and warranties made herein. Clients acknowledge that their obligation to indemnify the app is a critical component of their engagement with the services and is intended to protect the app from the repercussions of conduct that may adversely affect the platform or its community. Given that the cost of using the app is moderate, this indemnification provision is designed to ensure that the app can continue to operate effectively and provide valuable services to all users. By protecting the app from potential liabilities, clients contribute to the sustainability and accessibility of the platform. The app reserves the right to assume the exclusive defense and control of any matter for which clients are required to indemnify, and clients agree to cooperate fully in the defense of any such claims. This indemnification provision shall survive the termination of this agreement and the clients use of the app's features and services.

Force Majeure:

The app shall not be held liable for any failure to perform its obligations under these terms, or for any delay in performance, when such failure or delay is due to causes beyond its control. These causes may include, but are not limited to, acts of God, natural disasters, war, terrorism, strikes, labor disputes, government actions, pandemics, technological failures, or any other events comparable in nature, and the app shall neither be obligated to provide with any compensation or remedy for any loss or damage incurred by clients as a result of such force majeure events. Clients acknowledge that while the app will endeavor to maintain uninterrupted service, external factors may impede its ability to do so, and the app shall not be held accountable for any resultant inconvenience or disruption. This clause serves to protect the app from liability and ensures that clients and users understand the limitations of service provision in the face of unforeseen and uncontrollable circumstances.

Dispute Resolution:

In the event of any dispute, controversy, or claim arising out of or relating to these terms, the features and services provided, or the clients relationship with the app, the parties agree to engage in good faith negotiations to resolve the matter amicably prior to pursuing any formal legal recourse. If such negotiations do not yield a satisfactory resolution within a reasonable timeframe, clients agree to submit the dispute to binding arbitration, conducted in accordance with the rules of a recognized arbitration organization selected by the app company. The arbitration shall take place in Dubai, United Arab Emirates. Clients acknowledge that by agreeing to arbitration, they are waving their right to a trial by jury and to participate in class action lawsuits. This dispute resolution process is intended to provide a streamlined, efficient, and cost-effective means of resolving conflicts while minimizing the burden on the court system. The app reserves the right to seek injunctive relief in a court of competent jurisdiction to protect its intellectual property rights or to address any violations of these terms that may cause irreparable harm. Clients agree that any disputes shall not be consolidated with any other disputes or claims and that each party shall bear its own costs and attorney fees.

Advisory Nature:

The app offers a diverse range of features, including questionnaires, meanings, guides, journal, exercises, pre-recorded audio sessions, coaching sessions, consultancy sessions, events, and products recommendations for informational and educational purposes only. Clients and users acknowledge that the app does not guarantee specific outcomes or results from the use of its features and services. The advice and guidance provided through the app are intended to support clients in their personal development but should not be viewed as a substitute for professional advice or services. Clients and users are encouraged to seek independent professional advice from licensed health or medical professionals regarding health and mental well-being, as well as from qualified experts in legal and financial planning tailored to their individual circumstances. The app is not responsible for any decisions made or actions taken based on the information provided through the app. By using the services, clients and users agree to take full responsibility for their choices and actions and recognize that the app's support is advisory in nature.

Product Endorsements:

The app may feature products or services from third-party providers. While we strive to present accurate and reliable information, the app does not endorse, guarantee, or assume responsibility for the quality, safety, or efficacy of any third-party products. These endorsements are solely recommendations. Clients and users are encouraged to conduct their own research and due diligence before making any purchases or decisions based on these third-party endorsements. The app is not liable for any issues or disputes arising from the use of third-party products.

Partnerships and Affiliations:

The app may engage in various partnerships, sponsorships, and affiliate relationships with third parties, which may lead to compensation, commissions, or other benefits from user interactions with promoted products or services. While the presence of such affiliations does not compromise the integrity of the content provided, clients and users are encouraged to conduct their own research before making decisions based on these promotions. Clients and users acknowledge that any interaction with third-party products, features, or services facilitated through links or advertisements from the app is done at their own risk. The app shall not be held liable for any claims, losses, or damages arising from such transactions. Furthermore, the app reserves the right to modify its affiliations at any time without prior notice, clients and users are encouraged to stay informed about these changes by periodically reviewing this terms sheet and the guideline pages.

Third-Party Services:

Any external services linked to the app of third-party providers are not endorsed by the app and are used at the clients own risk. The app does not assume responsibility for the quality, reliability, or safety of these third-party services. Clients must exercise caution and discretion when engaging with such providers, as the app cannot guarantee their practices, security measures, or compliance with relevant regulations.

Feedback:

If you have any clarifications or feedback regarding this terms sheet, please contact us via support@cuewellness.net